LaBella's Contact Us Form

1) STOP! READ ALL OF THE FOLLOWING TO MAKE SURE YOU ARE USING THE CORRECT FORM AND BE WARNED THAT NOT READING AND ANSWERING ALL OF THE QUESTIONS (ITEMS BELOW) WILL RESULT IN NO REPLY:

If you have not purchased an item from us and you are just wanting a recommendation from us for an item you need or to check the status of an existing order, this is NOT THE CORRECT FORM to fill out. The correct form is the “General Inquiry Form.” To get to that form, go back to labellashho.com and in the navigation menu, top left of any page, click the link "Contact Us/Support" and chose link therein labeled "General Inquiry Form."

If you have purchased an item from us and you are contacting us for technical support, such as installation issues (or item issues), this is the correct form, however, DO NOT request support at this time if you have not read and applied ALL the information EXACTLY as it is outlined in the "Preliminary Instructions" that came with your kit (see item #16 for that link) and the "Hydrogen Dry Cell Manual" (see item #17 for that link), and the Electrolyte Mix document (see item #18 for that link), and have read ALL the ITEM'S DESCRIPTION and viewed the PICTURES of the item you purchased so you know what was included (see item #8). Furthermore, Do Not Submit a support request if your questions have anything to do with the following subjects, as these are clearly addressed herein or in one or all of the aforesaid instructions:
* If you are having problems either identifying the items in the kit or that the instructions are hard to understand, you need to get assistance from someone who is more mechanically inclined.
* If your bubbler tank is collapsing due to vacuum, you have improperly connected the output hose from the top of the bubbler tank to the intake. Follow the instructions under "How To Use Your Vacuum."
* What's the user name and password to login to the Electrolyte Mix document?
* Where do I buy (KOH) potassium hydroxide; what should I use for the electrolyte mix; how much KOH to use in the distilled water?
* Where do I connect the HHO gas output hose from top of the bubbler tank to the engine?
* Do I need a Vaporizer Bubbler Trap?
* Where's the knob for my Pulse Width Modulator?
* Where are the pulse width modulator wire connection screw labels located on the printed circuit?
* Do I need an EFIE (Electronic Fuel Injection Enhancer)?
* Do I need a shunt for my ammeter?
* What type glue do I use on the fittings? Or, my fittings are leaking- see item #32
* Why is there only 4 wires identified for the relay, yet it has 5 wires on the plug?
* If your PWM is overheating or is damaged due to overheating, read items #21 and #26 including the breakout message. PWM damage due to overheating is not covered by any warranty

IMPORTANT:
It's to be noted that most requests for support is usually the result of instructions not being followed and/or read- and in some cases, a language barrier. So for me to help you, its is most necessary for you to be very cooperative and answer EVERY one of the questions in this form, particularly item numbers #9, #10, #11 which is for purchase verification and diagnosis reasons. If these questions are not answered, DO NOT PROCEED. We cannot help you without these answers.

Every effort is made to help you resolve any issue, but we cannot be successful in our efforts if you do not cooperate by answering all the questions. If you contact us via any other source other than this form, we will not be able to help you nor reply as we need detailed answers to technical questions in order to pinpoint your issue(s). If you don't hear back from us within several hours, it's probably due to you not answering ALL the questions and/or your email address is wrong or you may need to look for the reply in your spam mail. We admonish you to answer all these questions honestly as not doing so could result in misdiagnosis and a discontinuing of our efforts to help you. READ ALL of the breakout messages associated with the question box located to the right of each question appearing when cursor is placed over it.   RED ASTERISK ARE REQUIRED FIELDS & ALL OTHER HHO RELATED QUESTIONS MUST BE ANSWERED OR WE WILL NOT BE ABLE TO HELP NOR MAKE A REPLY. IF YOU HAVE PROBLEMS WITH SUBMITTING THE FORM, READ THE ERROR MESSAGE AND CORRECT THEM.

Mechanical Repairs and HHO installation are no longer provided.
2) My Technical Support Question Pertains To: *
3) How Did You Hear About Us *

Required
4) First & Last Name *

Required
5) Email *

Confirm Email Address *
6) Phone Number W/ Area Code

Required
7) Address 7) Address
Street Address Address Line 2 City State / Province / Region Postal / Zip Code Country
8) Have you purchase a product from us and thoroughly read and examined the item's pictures and description of what’s included or not with this product? *

If you purchased a HHO Kit from us, you were sent an email message titled: "FOR A SUCCESSFUL INSTALLATION AND RECEPTION OF YOUR ITEM - READ ALL OF THIS.” In that message, in part, it also tells you: "Read ALL the item's DESCRIPTION and view the PICTURE to make sure this item is applicable to your application and purpose so you understand what's included or not with the item.” That message is sent for clarification purposes, because some buyers are purchasing items and not reading what they have purchased. If you haven't read the detailed discription of the item in question, please go back and do so
9) What is the NAME of the ITEM you purchased?

Must be filled in for the purpose of diagnosis and/or purchase verification reasons or no reply will be made. If you purchased a kit without the HHO generator and you either purchased it from another provider or you made one yourself, describe the type HHO generator in your question
10) From what WEBSITE was it purchased from? If you chose "other,”name the site in the question box below along with your question.

Must be filled in for the purpose of diagnosis and/or purchase verification reasons or no reply will be made
11) For what purpose did you purchase this item?

Must be filled in for the purpose of diagnosis and/or purchase verification reasons or no reply will be made
12) Be aware that supplemental hydrogen use is an experimental project and that all information on this website is for entertainment and educational purposes as stated in our disclaimer posted here: http://www.labellashho.com/disclaimer.htm Understanding that, the item is only returnable, upon preapproval by us, in the same condition it was received within 15 days. We can assure you that when increase mileage, better emissions and/or performance is not achieved, it inevitably points to improper installation or the item was not correct for your vehicle’s application. Do you acknowledged the aforesaid ?

Answering no or not answering at all will not allow us to give any reply, technical advise or suggestions. If you have doubts whether supplemental hydrogen really works, see documented proof on our website from expert scientist and engineers at labellashho.com top left in the navigation menu on any page under topic: "Proof Hydrogen Works"
13) Year, Make, Model if applicable?

Must be filled in if you are asking an HHO related question or no reply will be made
14) Engine Size in Liters and/or cylinders if applicable?

Must be filled in if you are asking an HHO related question or no reply will be made
15) What type engine?

Must be filled in if you are asking an HHO related question or no reply will be made
16) Have you read ALL the Preliminary Instructions document that was contained on top of the product inside the box for the HHO kit?
These Preliminary Instructions reveal, among other important installation information, how to login to the Electrolyte Mix document and how to access the Hydrogen Dry Cell Manual.
http://labellashho.com/preliminary_instruction.doc

If you answered NO, Please go back and read ALL the Preliminary Instructions document that was placed on top of the product for the sole purpose of it not being ignored but to be read in its ENTIRETY so to head off unnecessary questions that are already addressed therein. If you have lost the document, follow link below:
http://labellashho.com/preliminary_instruction.doc
17) Have You Read and Applied All the Instructions from the Hydrogen Dry Cell Manual?
http://www.labellashho.com/manuals/dry_fuel_cell_manual.pdf

Must be filled in if you are asking a HHO related question or no answer will be made. Understanding and applying ALL applicable information in the instruction manual is most important to a successful installation. If you answered no to this question, you need to read and implement the instructions before we can further assist you. Please do not submit a support request at this time.
http://www.labellashho.com/manuals/dry_fuel_cell_manual.pdf
18) Have You Read the Entire Electrolyte Mix Document and Implemented the Instructions Accordingly? If you answered NO, do not proceed with this request.
http://www.labellashho.com/forms/electrolyte_mix.pdf

ONLY Potassium Hydroxide KOH must be used with distilled water according to the Electrolyte Mix instructions or no HHO production nor amp draw will occur. The Electrolyte Mix instruction sheet also contains the information as to where to purchase the KOH under subheading: “Purchase KOH.” We do not sell this item due to the danger associated with this caustic substance. To login with the proper username and password to the Electrolyte Mix document, go to the following link and read ALL of it: http://labellashho.com/preliminary_instruction.doc
19) If you have read and applied the Electrolyte Mix instructions, what is the amp draw you are getting?

ONLY Potassium Hydroxide KOH must be used with distilled water according to the Electrolyte Mix instructions or no HHO production nor amp draw will occur. The Electrolyte Mix instruction sheet also contains the information as to where to purchase the KOH under subheading: “Purchase KOH.” We do not sell this item due to the danger associated with this caustic substance. To login with the proper username and password to the Electrolyte Mix document, go to the following link and read ALL of it: http://labellashho.com/preliminary_instruction.doc
20) If your water is prematurely turning brown, please refer to the following Hydrogen Dry Cell manual subjects at: http://www.labellashho.com/dry_fuel_cell_manual.doc:
INSTALLATION
CLEANING THE DRY CELL-MY WATER IS BROWN
INSTRUCTIONS ON HOW TO FLUSH
EXTRA TIP FOR YOUR DIRTY LINES
21) If you are experiencing any of the following: wiring overheating, burning and/or fuse blowing. Make sure you are not overly exceeding the recommended electrolyte (KOH) mix to distilled water strength for your engine size found in the Electrolyte Mix instructions and make sure the hydrogen generator has not gone empty or dry and that there isn't any metal objects externally touching together the dry cell plates, possibly causing shorting. Make sure you have wired the PWM exactly like the Hydrogen Dry Cell Manual illustrates for your specific application under title: "Connecting the Power Source." Do not place PWM near high heat areas as it will overheat and become damaged nor in water prone areas. (The circuit board terminal screws are identified for wire connections to the left or right of the wire connection terminal block in very small print inside the enclosure) To adjust the PWM, turn it all the way to max and read the amp draw. It’s best not to exceed more than 5 amps over your specified amp draw; then turn the PWM down to the recommended amp draw. If no PWM is employed, make sure you stay to the recommended amp draw for your engine size with the proper KOH mix strength.

It is MOST important that you follow the wire diagrams in the instruction manual EXACTLY like illustrated for your specific application. Not doing so will result in short circuits, blown fuses and/or damage to electrical components which will not be warrantied, as well as any PWM that becomes damaged due to overheating.
22) Relay Wiring Diagram Identification: Have you identified the relay NUMBERS by looking at the underside of the relay for proper wiring connections? And do you understand that wiring colors are NOT used to identify the connectors because the distributors are subject to changing the colors of the relay wire plug, and that you should USE ONLY THE NUMBERS INDICATED UNDER THE RELAY NEXT TO THE PRONG CONNECTOR as illustrated in the Hydrogen Dry Cell Manual under topic "CONNECTING THE POWER SOURCE" and wires that are NOT designated to be connecting to anything, LEAVE DISCONNECTED?

It is MOST important that you follow the wire diagrams in the instruction manual EXACTLY like illustrated for your specific application. Not doing so will result in short circuits, blown fuses and/or damage to electrical components which will not be warrantied.
23) If you are inquiring about the login "user name" and "password" to access the Electrolyte Mix document, have you read the Preliminary Instructions that came inside the box that gives you the specific "user name" to use and the specific "password" to use. If you answered NO, please go locate it and read ALL of it.

The Electrolyte Mix document is password protected so you need the correct "user name" and "password" to put in the login box that pops up when going to that document address found in the preliminary instructions that came inside the kit.
24) If you are getting an error message logging into the Electrolyte Mix document it is because you must use a PC and not a mobile device.
25) Have You Installed a Pulse Width Modulator PWM

A pulse width modulator PWM is very important to install for full control of the amp draw on the HHO generator. It is virtually impossible to maintain the correct amp draw with the electrolyte mix alone. The amps can go out of control, boil the electrolyte mix and overheat or damage the HHO generator and wiring if not used. See electrolyte mix instructions.
26) Have You Read the "PWM Note" in both the "Electrolyte Mix" and "Hydrogen Dry Cell Manual" instructions where it tells you the following: "If you are employing a pulse width modulator with your installation, DO NOT REMOVE THE KNOB or the unit will be damaged and will not operate. To open the case, use a small screw driver, remove any packing. The back of the case may be cut to accommodate any wiring." The knob (in some instances is shipped inside the case) should not be installed on the potentiometer shaft until the potentiometer mounting nut is tightly secured to the case for support to prevent it and/or the circuit board from becoming damaged.

The PWM is very delicate and can be easily damaged. Damage to PWMs due to improper installation or handling carry no warranty as they are pretested before shipping.
27) Have You Installed an O2 Sensor EFIE

Must be filled in if you are asking an HHO related question or no answer will be made. The Oxygen sensor EFIE is most important on gas fuel injected engines for leaning the computer.
28) Have you installed an enhancer either on the MAP (manifold absolute pressure) sensor or on the the MAF (mass airflow) sensor?

Must be filled in if you are asking an HHO related question or no answer will be made. Some engines have either or both a map sensor and/or a mass air sensor. Have you addressed these sensor with the an enhancer where applicable
29) Do You Understand That ALL Computer Related Sensors Need to be Leaned Out For Fuel Mileage Increase

Must be filled in if you are asking an HHO related question or no answer will be made. All applicable fuel injected sensors need to be leaned out according to the instruction manual if you expect the best mileage increase
30) Be aware that the Volo chip enhancer takes care of leaning out ALL the sensors (i.e. O2, map/maf, coolant and/or temp sensor, etc) for mileage gain on OBDII systems vehicles, common to USA makes, 1996 and newer? The VP12 can be programmed specific to your vehicle but it can also program itself to your vehicle after driving 100 miles. See product and details here: http://www.labellashho.com/fueledbywater.htm#Dry or go to the navigation menu on the top left of any web page and click: "Hydrogen Dry Cell Kits" and scroll down the page to locate the Volo Chip and read all the description.
For installation support and questions contact:
sales@voloperformance.com

Must be filled in if you are asking an HHO related question or no answer will be made. All applicable fuel injected sensors need to be leaned out according to the instruction manual if you expect the best mileage increase
31) Have you installed an HHO computer chip for leaning computer?

Applicable to 1996 OBDII systems and newer: This is an electrical device for leaning the computer out for mileage gain on 1996 and newer vehicles called OBDII systems. When using this item no other enhancers (EFIEs) can be used in conjunction with it. They need to be removed.
32) LEAKS
BUBBLER TANK
Warning: Do not tighten bubbler tank or vaporizer fittings or cross thread; place them into the tank at the desired position with any type brand GOOP glue (or similar product like E6000 clear adhesive), applied according to the item's usage instructions. USE ONLY the glue and DO NOT USE ANY OTHER SEALER in addition to the glue like teflon tape or ANY other sealing method or the fittings will leak. Fittings will be successfully glued even if the threads strip or become cross threaded. Bubbler tank and vaporizer leaks are very rare and if occurring is due to improper sealing of the fitting threads and/or installation. Despite the cosmetic appearance of the threads and/or hole location position, be assured these items will not leak following the these installation instructions. Thousands of these tanks and vaporizers are in use for HHO generator applications with no leaking issues. The bubbler tanks are universal, seamless, thick-walled tanks used for various applications and have been hand modified employing the proper drill bit and tap specifically for plastic; likewise with the vaporizers. These items are not shipped with the fittings installed as to do so they risk being broken off. Fittings can easily be removed with a heat blow dryer to loosen the GOOP glue. Cured adhesive may be removed with the use of vinegar, acetone, or alcohol and by cutting or scraping it away. NOTE: These tanks are not prone to cracking or shrinking unless other extenuating factors are involved, like water freezing or exposure to extreme heat temperatures. Tanks are not warrantied under such conditions.

DRY CELL
If you experience what appears to be dry cell fittings leaking, be assure the fitting is not usually the leaking problem. The fittings are sealed with teflon tape and the dry cell is vacuum tested before it is shipped. What you are possibly seeing is the hose where it connects to the dry cell fitting leaking and dripping down onto the mounting bracket and possibly corroding it. Make very sure the hose is sufficiently tighten with the proper size clamp. Do not over tighten the clamp or the hose could be cut or distorted, causing a leak. Another reason that could cause the dry cell to leak is mounting it near high heat sources (IE: exhaust manifolds to pipes). If the hose proves to be the leak, cut it back and reinstall it. Additionally, running too high of amp draw (too much KOH mix) can cause the dry cell to overheat and leak. See the "Electrolyte Mix" document for proper amp draw and KOH mix instructions for your application. Freezing of the dry cell will also cause leaks to the gaskets and damage to plates (See the aforesaid document on how to prevent this). Damage due to the aforesaid type issues are not covered under any warranty. In the rare event that the fitting does prove to be leaking, remove it and clean the teflon tape away and seal it with any type Goop glue according to its instructions.
33) If you are contacting us about the Engine Mount Electronics device (1995 vehicles and older with O2 sensors and injection), any issues with this item is best addressed by the maker HydroClub. Please contact them: Tel: 1-423-289-3713
https://www.hydroclubusa.com/contact
34) Do You Understand That The Engine Must Be In Good Running Condition? Where applicable, there should be no codes stored in your computer when scanned.

Must be filled in if you are asking an HHO related question or no answer will be made. All engines must be in sound running condition according to the opening paragraph in the instruction manual. Where applicable, engines should be scanned to see if there are any codes whether the check engine light is on or not.
35) Upload a File

Upload any file or image you feel needed to explain a question or problem
36) Your Question *

Be very specific in your question or complaint, IE: leaking at fuel cell fitting threads -- not just I have a leak. Vague questions or complaints will cause a delay in our response and may hinder resolving an issue
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LaBella's Contact Us Form

LaBella's Contact Us Form

24) If you are getting an error message logging into the Electrolyte Mix document it is because you must use a PC and not a mobile device.

If for some reason you have trouble submitting this form, check the error message and correct it and/or clear your cache/history or try using another PC.